Frequently Asked Questions
The following questions are a few common queries we get from our customers. If you have a question that is not covered below, please do not hesitate to get in touch with us by calling 0800 368 8373 or send an email to [email protected]
Is there hot water?
Are there separate changing rooms?
Is there a water tank or do I need mains water supply?
Do I need to supply my own gas bottles?
What comes included inside?
How much space is needed for these units?
Can you supply toilet cleaning attendants?
Are there any hidden costs?
Does the unit need power?
What’s the benefits for hiring urinals?
Can you supply privacy fencing around the urinals?
How does this unit work?
How many people can use this unit?
Are these units suitable for a festival?
Do you provide baby changing facilities in these toilets?
Do these toilets have Lights?
How many toilets will I need for my event?
What’s included in the cost?
What are the differences between construction toilets and event toilets?
Do your event toilets come with sinks?
Do these units operate like household toilets?
Do you clean mains connected toilets?
Can I purchase this unit rather than hire?
Do I need a mains water supply?
Do your service drivers carry the correct PPE to enter construction sites?
Can you service our toilets on the weekend?
We have large waste tanks on site what is the capacity of the waste tanks you can empty?
I have my own toilet can you regularly empty the waste?
Do you install and take down the fencing?
How do you charge for the fencing you provide?
Do you provide fencing for events?
Are these units available for event hire?
Do you hire these shower units long term?
Do you clean these units?
Does this unit require power and water?
Do you hire water bowsers?
Is the water provided drinkable?
What are the size of your water tanks?
Do you clean the kitchen and seating areas?
Who is responsible for the fuel costs to run the generator?
Do I need an account to hire a welfare unit?
Can these units be repositioned once sited?
How often is the toilet cleaned?
What’s the costs to hire a hot wash toilet?
Are these toilet HSE compliant?
What are the benefits of a hot wash toilet?
Are mains water and drainage required?
No mains water or drainage is required with our toilets, They arrive ready to use and maintained by us. Contact the sales team to find out more 0800 368 8373
How do chemical toilets work?
A chemical toilet collects waste in a holding tank and uses chemicals to break it down to minimize odours. take a look here to find out more https://bit.ly/chemicaltoilets
Do the toilets get cleaned each week?
All toilets are serviced/cleaned once a week unless extra services are requested upon booking at an additional cost of £30+vat per extra service
What does the price of the toilet include?
The weekly hire price includes the following;
- Removal of all waste and tanks replenished with fresh chemicals
- 2x Toilet rolls
- Hand soap refilled when needed
- Sink water
- Air freshener when needed
What happens to the waste in my toilet?
One of our tankers will visit your location and vacuum all the effluent liquid out of the tank, and at the end of each day, our tanker trucks visit Thames Water treatment plant and pump the effluent fluid into the sewage system so it can be processed.
All our staff have the correct training and use the proper PPE to carry out this job. We are regulated and licenced by the Environment Agency to remove waste safely.
Can you deliver to remote locations?
We deliver our toilets, welfare units and tailers in some of the remotest locations in the U.K. We have a range of lifting hiabs, trolleys, barrows and skates. If you feel your site will be a tricky delivery, then please do make sure you contact the team before you place the order.
Do I need an account to hire toilets?
No, you don’t we supply mobile toilet solutions to both trade and domestic customers.
How do I hire a unit for my event?
Fill out the quote form on the website and one of the sales team will be in touch to run through your requirements with you.
What happens if I have a problem with a unit I hire?
Were here to help 24/7 so feel free to contact us
Can I place an order today to next day delivery?
We guarantee next day delivery if the order is placed before 12 pm.
What should I do if the toilet needs extra cleaning?
Contact us either via phone +448003688373 or email [email protected] and we will be happy to get that sorted.
My site toilets will require servicing at night, can you help?
We offer our customers 24/7 customer service so if you have special requirements regarding delivery/collection or servicing then talk to one of the sales team and they will be happy to assist. Contact Us
What areas do you cover?
We are rapidly expanding and covering larger areas of the UK to check to see if we cover your area click here and enter your postcode