Frequently Asked Questions
The following questions are a few common queries we get from our customers. If you have a question that is not covered below, please do not hesitate to get in touch with us by calling 0800 368 8373 or send us an email [email protected]
Will you attend the site every week to clean the toilet?
We guarantee a weekly clean/service of the toilet(s) whilst on hire. Please note this does not necessary mean it will be serviced on the 7th day of hire but will be within the working week from 7am – 6pm Monday to Friday.
Can I place the toilets I hire in public places?
Unless you have permission from the landowner or local council it is illegal for us to leave toilets, trailers and welfare units on someone else’s land without written consent from them acknowledging they give you permission to do so for the duration of the hire.
Is there hot water?
Our mobile shower units are supplied with temperature controlled water so you can have the water as Hot or as Cold as you like.
Is there a water tank or do I need mains water supply?
You will need a high pressure mains water connection for the mobile shower trailers. We recommend speaking with a plumber to discuss your options before proceeding with the hire.
What comes included inside?
Inside our luxury trailers you can find a configuration of toilets, hand wash sinks and urinals. These trailers are to a high spec and even come with luxury hand wash soap, hand lotion and toilet tissue to give your guest that extra comfort.
How much space is needed for these units?
Depending on the size of the trailer space will vary, please see dimensions below
1+1 Trailer: H 3.1m, W 1.98m,D 4.4m
2+1 Trailer: H 3.1m, W 2m, D 6m
3+1 Trailer: H 3.1m, W 2.3m, D 6.7m
Can you supply toilet cleaning attendants?
Yes, we have a team of professional cleaning attendants who can stay the duration of the event making sure the toilets are always clean and pristine for your guests. Contact us for a quote.
Are there any hidden costs?
We are very transparent with pricing, the price you have been quoted is the price you pay. There will only ever be extra costs if there is damage to the unit.
Does the unit need power?
All of our units need power to operate, a normal 240v extension cable is adequate. Please note we do not run cables and the power supply should already be in the location the unit will be placed before we arrive.
What’s the benefits for hiring urinals?
Urinal hire for your event will drastically reduce queuing times for stand toilets and allow for happy guests
Can you supply privacy fencing around the urinals?
We have privacy heres fence panels that we can use to enclose the urinals.
How many people can use this unit?
Are these units suitable for a festival?
Sue, these units are recommended for events to cater for guests that maybe in wheelchairs or just need that extra space when using the toilet.
Do you provide baby changing facilities in these toilets?
No, we do not providing baby changing facilities with these units. The walls on these units are not strong enough for such equipment and any company who does provide these units with changing facilities are putting babies lives in danger.
Do these toilets have Lights?
Yes, our event toilets come standard with solar powered motion sensored night lights so your guests wont ever be left in the dark when trying to use the loo at your event.
How many toilets will I need for my event?
We have a calculator at the top of the page that can easy work out how many toilets are suitable for your event. Please use this as a base, the ultimate decision is yours and how comfortable you wish your guest to feel at your event.
What’s included in the cost?
Your toilet(s) will arrive ready to use, included inside the toilet will be a flushable toilet, hand sanitiser dispenser, toilet rolls, mirror, air freshener and LED Light.
What are the differences between construction toilets and event toilets?
This question is quite self explanatory, our construction toilets are used for building and construction projects and there condition does reflect this. Our event toilets have never seen a builder or building site and always arrive pristine so you can rest assured you wont receive one of them toilets you’ve seen on a building site at your event.
Do your event toilets come with sinks?
No, our event toilets do not have sinks instead they come with hand sanitiser dispenser
Do these units operate like household toilets?
These units operate exactly the same as the toilet you have at home, direct connection to mains water, electricity and sewer
Do you clean mains connected toilets?
we don’t service/clean mains connected toilets as they are connected direct to the mains sewer supply.
Can I purchase this unit rather than hire?
We do sell these units, there is a lead time of 4 weeks from the date order placed. Please contact the sales team for more information.
Do I need a mains water supply?
Mains water, Electricity and Sewer connections are required for you mains connected toilets
Do your service drivers carry the correct PPE to enter construction sites?
All our drivers are health and safety trained and wear the correct PPE to enter Construction Sites and Rail Sites to enable them to carry out their duties in safe and professional manner.
Can you service our toilets on the weekend?
Our servicing teams work Monday – Friday 7am to 6pm. We do not provide construction site toilet servicing on weekends.
We have large waste tanks on site what is the capacity of the waste tanks you can empty?
I have my own toilet can you regularly empty the waste?
We can service/empty your own unit on a as and when needed basis or weekly, get in touch with with us today to get a quote.
Do you install and take down the fencing?
Our fencing is delivered kerbside and it would be the hirers responsibility to erect the fencing and dismantle. We can arrange for this to be completed by use but charges apply. Contact the team today to get a quote.
How do you charge for the fencing you provide?
Do you provide fencing for events?
Are these units available for event hire?
Do you hire these shower units long term?
Do you clean these units?
Does this unit require power and water?
Do you hire water bowsers?
Is the water provided drinkable?
What are the size of your water tanks?
Do you clean the kitchen and seating areas?
When hiring a welfare unit from us we will attend weekly to clean and remove all waste from the toilet area and refill water tanks. We do not clean the Canteen area or Drying room this is the hirers responsibility.
Who is responsible for the fuel costs to run the generator?
Your welfare unit will arrive with a full tank of diesel. It is the hirers responsibility for the fuel thats used in the unit, when the unit is returned it must have a full tank otherwise charges for replacement fuel will incur.
Do I need an account to hire a welfare unit?
Any person / company wishing to hire a Eco Welfare unit must have an account with us and there own In Hire Insurance policy. You can open an account with LetLoos by sending an email to: [email protected] and one of the team will get back to you.
Can these units be repositioned once sited?
How often is the toilet cleaned?
We guarantee a weekly clean/service, we have a master key for all our units so no one will need to be onsite while this takes place.
What’s the costs to hire a hot wash toilet?
Are these toilet HSE compliant?
Our Hot Wash Toilets are all HSE compliant with forearm sinks.
What are the benefits of a hot wash toilet?
For all the benefits of a Hot Wash site toilet you can have a read of this article.
Are mains water and drainage required?
No mains water or drainage is required with our toilets, They arrive ready to use and maintained by us. Contact the sales team to find out more 0800 368 8373
How do chemical toilets work?
A chemical toilet collects waste in a holding tank and uses chemicals to break it down to minimize odours. take a look here to find out more https://bit.ly/chemicaltoilets
Can I book extra cleaning of the toilet?
All toilets are serviced/cleaned once a week. If extra cleaning is requested this can be complete for an additional cost. Please contact us for a quote.
What does the price of the toilet include?
The weekly hire price includes the following;
- Removal of all waste and tanks replenished with fresh chemicals
- 2x Toilet rolls
- Hand soap refilled when needed
- Sink water
- Air freshener when needed
What happens to the waste in my toilet?
One of our tankers will visit your location and vacuum all the effluent liquid out of the tank, and at the end of each day, our tanker trucks visit Thames Water treatment plant and pump the effluent fluid into the sewage system so it can be processed.
All our staff have the correct training and use the proper PPE to carry out this job. We are regulated and licenced by the Environment Agency to remove waste safely.
Can you deliver to remote locations?
We deliver our toilets, welfare units and tailers in some of the remotest locations in the U.K. We have a range of lifting hiabs, trolleys, barrows and skates. If you feel your site will be a tricky delivery, then please do make sure you contact the team before you place the order.
Do I need an account to hire toilets?
No, you don’t we supply mobile toilet solutions to both trade and domestic customers.
How do I hire a unit for my event?
Fill out the quote form on the website and one of the sales team will be in touch to run through your requirements with you.
What happens if I have a problem with a unit I hire?
Were here to help 24/7 so feel free to contact us
Can I place an order today for next day delivery?
We guarantee next day delivery if the order is placed before 12 pm.
What should I do if the toilet needs extra cleaning?
Contact us either via phone +448003688373 or email [email protected] and we will be happy to get that sorted.
My site toilets will require servicing at night, can you help?
We offer our customers 24/7 customer service so if you have special requirements regarding delivery/collection or servicing then talk to one of the sales team and they will be happy to assist. Contact Us
What areas do you cover?
We are rapidly expanding and covering larger areas of the UK to check to see if we cover your area click here and enter your postcode